Friday, November 17, 2006

MAC SERVICE Our family Mac laptop recently found itself in need of a new screen. (Let's not get into the details.)

Apple wanted something like $900--which, at this point, is probably the street value of the three-year-old machine. But MacService said they'd replace it for $375. So we gave them a shot.

They sent us a shipping box--overnight--via DHL. We packed up the computer and took it to a DHL drop-off: The package arrived at MacService the following day, and within hours the screen was replaced and the computer reshipped. It arrived at our door two days later.

(Yes, all the shipping was included in the $375 price.)

They still probably made a killing. But it was a good deal for us--now, at least, we don't have to buy a new laptop.

Which, I suppose, is what Apple was hoping.

CONTRAPOSITIVE is edited by Dan Aibel. Dan's a playwright. He lives in New York City.